LumiBOX Comprehensive Manual


Troubleshooting

Network/Internet Access Issues

For the wired connection, the most common problems are:

For Wi-Fi connections, these are the most probable causes of issues (along with those mentioned above):

Finally, GSM disconnects can be caused by several distinctive causes:

Power Outage Induced Errors

Please, keep in mind, that Lumitrix indoor is essentially a media server - meaning, a computer like any other, with operating system and complex boot sequence, and that this may break, if several restarts or shutdowns are induced during boot or shutdown. There are several safeguards in place that will try to prevent or remedy the potential damage caused by untimely restart, however, in rare cases, a factory reset or even maintenace by a Lumitrix personnel may be necessary. If you know your power grid to be unstable, consider using an UPS to protect your device.

Factory Reset

To initiate a factory reset procedure, start your device by holding a power button longer than 60 seconds. It will wait 15 seconds, thes start in a one time direct Wi-Fi mode, indicated by turquois LED color. Do not release the power button for another 60 or so seconds, until the LED turns red. Then leave the device alone, until the LED stops being red. You now have a booted device in a factory settings.

Lumitrix Technical Support

In case of any technical problems or questions, please, contact us at support@lumitrix.eu